First Leeds Invites Customer Feedback on Local Bus Services

Otley Admin News



  • First Leeds is undertaking a full review of its services in North West Leeds that travel through Headingley including the 1, 6, 19, 19A, 28, 29, 56, 97 and X84
  • Consultation events will take place at local venues throughout March and will provide customers with the opportunity to share feedback on how the services can be improved


First Leeds is reviewing its North West Leeds bus routes to improve the reliability of these services and as part of this review the company is inviting customers to attend local consultation events, or to complete an online survey, to have their say on what changes they would like to see implemented.

The local bus operator has recognised that the North West Leeds services, including the 1, 6, 19, 19A, 28, 29, 56, 97 and X84, need to be improved, as currently they suffer from the impact of road congestion, particularly through Headingley. In order to improve services First Leeds may be required to change the routes or frequencies of some of these services and is therefore inviting customers to have their say before changes are made.

Customers are being invited to attend local drop-in events or to complete an online survey throughout March. Local drop-in events will be held in the areas that have access to the services under review, including; Headingley, Horsforth, Holt Park and Guiseley.

Paul Turner, Head of Commercial at First Leeds, said: “Our bus services in North West Leeds are very well used and have remained unchanged for some time, but some routes are suffering from increasing road congestion. We need to consider new timetables from September and as part of this we want to hear the views of our customers so we can ensure buses still go where people need them to.

“We haven’t made any decisions yet and so we’d urge as many people as possible to get involved. I’m sure there will be new ideas and suggestions that we may not have considered or explored.

“Representatives from First Leeds and the West Yorkshire Combined Authority will attend the local drop-in events, but we will also have an online survey available for anyone that is unable to attend one of our events.”

The customer consultation will commence from 7th March until 2nd April, with the first session taking place at Horsforth Community Hub between 13:00 and 16:00. Following the consultation First Leeds will submit a proposal to the West Yorkshire Combined Authority, with a view for changes to be implemented in September 2017.

For further details on the customer consultation, then please visit or to complete the online survey visit by 2nd April.